Shipping policy

Finding the right balance between "professional business" and "customer-friendly" is key for a jewelry brand. Since Immora Jewels focuses on anti-tarnish pieces, your customers likely value longevity and quality, so your shipping policy should reflect that reliability.

Here is a comprehensive Shipping Policy template tailored for your Shopify store.

Shipping Policy

Thank you for choosing Immora Jewels. We are committed to delivering your tarnish-free treasures as quickly and safely as possible.

1. Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders (such as during a collection launch or holiday season), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery delays can occasionally occur due to courier issues or customs processing for international orders.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

Immora Jewels is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Issues

Our jewelry is crafted to last, but we understand accidents happen during transit. If you receive your order damaged, please contact us within 48 hours of delivery.

Please save all packaging materials and damaged goods before filing a claim.
Email us at immorajewels@gmail.com with your order number and a photo of the damage.

6. Incorrect Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect address.